Work At Home / Technical Support Representative

16 March 2010 Categories: Archived Job Listings Tags: ,


Location: Work from home

THIS POSITION HAS BEEN FILLED

Company [See URL below] Job Title Work At Home/Technical Support Representative
Job Type Full-time Part-time
Hours Varies
Pay Type Hourly
Wages Starting at $8 Advance to $15+
Location WACO & Surrounding Areas
Waco, TX 76706

Flexible Scheduling * Rapid Advancement * Promotes from Within

We are looking for Technical Support Representatives to provide excellent support and customer service for Internet users. You must apply online to be considered for this position. Once we receive your application we will contact you as promptly as possible

Qualifications:

* Exceptional customer focus with an emphasis on enhancing the customer experience
* Good oral and written communication skills
* Ability to handle a high volume of phone calls in a structured environment
* Proficient in Windows-based computer skills
* Bilingual skills a plus

Minimum technical requirements for Work at Home position:

* Minimum computer requirements:
- Desktop or Laptop PC (No Macintosh computers)
- 1GHz processor
- Windows XP or Vista operating system
- 1GB of RAM
- Sound card and speakers
- 15″ monitor o Webcam with video conference software
- Windows Internet Explorer 7
- Java Runtime Environment 1.4.2
- Cisco VPN Client (software provided by [Company]) which does not run natively in any 64-bit environments
- Virus and spyware protection software and a working firewall (Windows firewall is fine)
- Additional software programs which may be required including Adobe Acrobat reader.

* Minimum network requirements
- Broadband Internet connection (DSL and cable but not satellite, dial-up and wireless. A wireless network inside the home is allowed for the computer but not for the IP phone)
- Power over Ethernet injector or other device capable of powering the Inter-tel 8622 IP keyset (which is a Low-Power 15.4W IEEE 802.3af device)
* Dedicated space with adequate work surface.
* Work area must be free from background noise and distractions
* Live in Texas

You will be sent equipment needed to fulfill your daily duties. Equipment consists of a VoIP phone, headset, quick-connect cable, and software. You will be fully responsible for this equipment. The cost of any damages or loss of equipment will be docked from your next paycheck. The amount docked will be:

* VoIP Phone – $175.00
* Headset – $60.00
* Quick-connect cable – $15.00

You will be an on-call tech. When the call volume warrants, you will be contacted by a supervisor to take calls on your provided VoIP phone until you are no longer needed. If you fail to answer or deny the supervisor 4 times, you will be required to work in the office from that point forward. You will be held to the same standards as in-house techs. You are expected to read and abide by the policy handbook. Any violations of company policies will result in the same actions as stated in the employee handbook. If for any reason your employment is ended it is the responsibility of the employee to delete all provided software and return all provided equipment within 7 days of the last day of employment. Failing to do so will result in your last paycheck being docked the full amount for all provided equipment.

Click APPLY NOW [See URL below] to submit your online application.  You must apply online in order to be considered for this position.

Please visit our site for more information regarding this career opportunity!

[Company] is proud to be an Equal Opportunity Employer

*[Company] is a smoke free work place.
Additional Info

Minimum Age 17+ years old

Additional

Previous Call Center Experience

System Requirements:

- Desktop or Laptop PC (No Macintosh computers)
- 1GHz processor
- Windows XP, Vista or Windows 7 operating system
- 1GB of RAM (Vista and Windows 7 must have 2GB)
- Sound card and speakers
- 15″ monitor
- Functional webcam and microphone (software download instructions will be provided upon selection for interview).
- Windows Internet Explorer 7
- Java Runtime Environment 1.4.2
- Cisco VPN Client (software provided by [Company]) which does not run natively in any 64-bit environments
- Virus and spyware protection software and a working firewall (Windows firewall is fine)
- Additional software programs which may be required including Adobe Acrobat reader.

Network Requirements:

- Broadband Internet connection (DSL and cable but not satellite, dial-up and wireless. A wireless network inside the home is allowed for the computer but not for the IP phone)
- Power over Ethernet injector or other device capable of powering the Inter-tel 8622 IP keyset (which is a Low-Power 15.4W IEEE 802.3af device)
- Network device capable of providing internet connection to 2 or more devices via Ethernet (DSL modem with router capabilities, router or switch)

Home Requirements:

- Dedicated space with adequate work surface.
- Work area must be free from background noise and distractions
- Live in Texas

Job Benefits

FLSA (Fair Labor Standards Act):
As a Technical Support Representative Level 1 you will be eligible for all benefits that are outlined in the Fair Labor Standards Act. This will include payment of over time for all employees who are properly authorized to work over normal work week hours. [Company], Inc. is required by this act to compensate non-exempt employees overtime pay at a rate of one-and-one half the regular pay rate for this position.

Job Industries

* Computers & Technology
* Customer Service
* Installation & Repair

How To Apply For This Work At Home Job

THIS POSITION HAS BEEN FILLED

Be Notified of New Jobs For Free!

Be notified of new jobs available. Internal listings require a password to view. To get yours for free, enter your name and email, choose your desired primary occupation, and click the submit button below.

 

4 Responses to “Work At Home / Technical Support Representative”

  1. Rudy Baca 14 April 2011 at 4:39 pm (PERMALINK)

    This sounds like my kind of work.

    • Mornin-Stevens 18 April 2011 at 12:46 pm (PERMALINK)

      Hi Rudy,

      If you would like the employer to know that, you need to go to the URL below to find the contact information. They won’t see your comment here.

      Author
  2. Ken 18 April 2011 at 4:21 am (PERMALINK)

    If there are any other positions like this please reply here. Currently doing technical support. I am interested.

    • Mornin-Stevens 18 April 2011 at 11:49 am (PERMALINK)

      Hi Ken,

      The employer won’t see your comment here.

      We have nothing to do with the jobs that are posted here. But because we’re passionate about the fact that anyone who wants to work from home should be able to, we scour the web to find work at home jobs then post them here free for your convenience. :)

      To find the employer contact info, application instructions, etc. go to the URL given for them towards the bottom of the job post, where it says, “How To Apply For This Work At Home Job.”

      Tip: Don’t ask an employer to come back and reply to a job posting. They wont. Think about it, they’re short-handed already. They’re not going to monitor ads they’ve likely asked someone else to place because they’re so busy. ;)

      Good luck in your search for work!

      Author