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Location: Work at Home

Voice Support Assistant-Work from Home

About the Job

This position can be filled in the following states based on all requirements listed below:  FL, IN, KS, MN, MO, NC, NE, NJ, NV, OH, PA, SC, TN, TX, VA, WY

This is an “At Home” position. As a Work at Home employee, you are responsible for obtaining your own computer system and home office, consistent with the requirements described below.​  Due to systems requirements, EMBARQ Work at Home employees must reside within EMBARQ phone service territory.

[Company] is a leading provider of high-quality voice, broadband and video services over its advanced communications networks to consumers and businesses in 33 states.​ [Company], headquartered in Monroe, La.​, is an S&P 500 Company and expects to be listed in the Fortune 500 list of America’s largest corporations.​  For more information on [Company], visit www.​[Company].​com.

Representatives serve as the primary contact for local residential customers experiencing problems with various EMBARQ communications services such as voicemail or high speed internet.​ Contact with customers will require analyzing, troubleshooting and resolving complex technical and support issues.​ In addition, representatives are expected to educate customers about EMBARQ products and services such as local residential services, bundled packages, high speed internet and long distance services.​ *Please note, the starting salary for this position is  $20,880.​00 ($10.​00/​hour) – non-negotiable.

Job Requirements:

* Exceptional customer focus with an emphasis on enhancing the customer experience
* Ability to work self sufficiently and effectively in a home-based work environment
* Good oral and written communication skills
* Ability to handle a high volume of phone calls in a structured environment
* Proficient PC Windows based computer skills
* 1+​ year post high school combination of education and work experience
* 1+​ year of customer contact experience
* Must be able to attend mandatory 4 week virtual instructor led training class.​  Class hours are Monday-Friday 9 am-6 pm EST.​
* Must be available to work a flexible full time schedule within the hours of operation: Monday – Sunday (7 days)  6 am – 12 am EST

Preferred:

* Prior experience in a customer focused environment
* Experience in an inbound or outbound call center

As a Work at Home employee, you are responsible for obtaining your own computer system and home office, consistent with the requirements described below:

Systems Requirements:

1.At Home Representatives are responsible for having access to the following minimum technical requirements for work in this position:

* PC with a minimum of Windows XP, 1.​5 Ghz Processor, GB RAM ( Must be physically connected to router or modem using Ethernet cable)
* Latest virus and spyware software (no trial software allowed and must be up to date)
* USB Webcam
* PC headset and microphone
* DVD player
* Must have legacy EMBARQ Telephone Service (your phone line will be in use during the hours scheduled to work)
* Must have legacy EMBARQ High Speed Internet service, minimum speed (1.​5 Mbps)
* Must purchase Telephone, Headset & Amplifier  (Approx value $100 – more information provided during training)

2.​ Must meet the following [Company] physical/​logistical requirements for “at home” work in this position:

* You are responsible for establishing a dedicated work place in your home, or work location  (free of background noise and distractions)
* Live in legacy EMBARQ service territory

This position requires an online assessment as part of the application process.​  The online assessment will take approximately 30 minutes to complete.

Be an integral part of the action and grow with us as we lead the communications industry into the future.​  So take command of your career: submit your interest today!  We believe in investing in our employees.​  Strong benefits and salary packages, tuition reimbursement, and a variety of performance incentives are only the beginning.

We are proud to be an EEO/​AA employer.​  We value diversity and maintain a drug-free workplace.

Req.​ Code :
Division/​Department : Centralized Operations
Job Grade : 31A
Exemption : Non-Exempt – A1
Shift/​Hours : Rotating
Open Date : 2010-01-13 12:00:00
Date Required : 2010-07-30

How To Apply For This Work at Home Job

For full contact details, click this link to visit the site where this ad originally appeared: Monster.com

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