Ready to get started? Marvelous! We’re looking forward to working with you.
Step One: Complete the Free Customer Support Needs Assessment
The first step is to complete the Customer Support Needs Assessment. It should take you about ten minutes to complete it from start to finish, and it will go a long way towards helping us serve you better.
Once you’ve completed the assessment, our Customer Support Team Manager will contact you to clarify your needs and work with you to come up with a perfectly customized plan for you.
Our customer support manager will work out the details with you of how we should set up your customer support agents, collect all the information we need to set up your help desk platform and/or voicemail system, and get an understanding of your products and services. Click the button to get started…
Step Two: Start Your Subscription
We require a $200 setup fee to cover our costs for setting up your desk for you. This is not for the software (remember, we cover those costs out of pocket every month on your behalf). This covers our time in setting up the system, creating your work groups, email filters, and setting your mail servers to come through the desk.
All new Customer Support accounts start as a “Trickle” account, which is the smallest type of account we offer. You can upgrade your subscription at any time after the initial setup, once we’ve determined what your typical volume will be.
Your equal billing rate plan will be determined once we analyze your first month’s account activity, based on our customer support rate chart.
Upgrading Your Account
Use one of these links to upgrade your existing customer support account and/or add tech support personnel.