Workaholics4Hire.com

Location: Work At Home

Description

• Coordinates, supervises and is accountable for the daily/weekly/monthly activities of a team members
• Sets priorities for the team to ensure task completion and performance goals are met, such as Quality, Adherence, Service Level
• Coordinates work activities with other supervisors, managers, departments, etc.
• Identifies and resolves operational problems using defined processes, expertise and judgment
• Provides coaching and feedback to team members, including formal corrective action
• Conducts annual performance reviews for team members
• Provides expertise and customer service support to members, customers, and/or providers

• Ability to navigate a computer while on the phone
• Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product
• Ability to remain focused and productive each day though tasks may be repetitive

Physical Requirements and Work Environment:

• Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer
• Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity

Qualifications

• High school diploma/GED
• 3+ years of customer service experience analyzing and solving customer problems
• Basic proficiency with Windows PC applications. Mostly Word and Excel.

• 1+ year of experience as a supervisor or team lead role
• Medicaid experience
• Diamond and Facets systems knowledge
• Extensive and recent claims processing expertise

How To Apply For This Work At Home Job

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