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Location: Work from Home

Call Center Jobs: Work From Home (TCA) Cstr Serv Assoc Job Details

Region/State: Arizona
City: Tucson

****Work from Home Position for Tucson, AZ****

***Must be able to travel to Tucson for one day to pick up equipment***

DIMENSION & SCOPE:

Interface with customers via inbound or outbound calls or the Internet for the purpose of resolving routine problems with products or services.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
Listen attentively to customer needs and concerns; demonstrate empathy.
Clarify customer requirements; probe for and confirm understanding of requirements or problem.
Meet customer requirements through first contact resolution.
Confirm customer understanding of the solution and provide additional customer education as needed.
Prepare complete and accurate work and update customer file.
Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.
Effectively transfer misdirected customer requests to an appropriate party.
Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity. Participate in activities designed to improve customer satisfaction and business performance.
Occasionally use decision-support tools to answer questions.
Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking.
Offer solutions to issues that are often non-standard/non-routine and require some clarification.
Maintain broad knowledge of client products and services.

EDUCATION & PROFESSIONAL CERTIFICATIONS:

High school diploma or equivalent experience.

CANDIDATE PROFILE:

Position requires individual to work split shift(s) throughout day. The split shift schedules can take various forms with a minimum of 5 hrs – maximum of 7 hrs of off with time in between.
Candidates must be available to work any time during operating hours including holidays and weekends, and must be available to work split shifts once out of training.

Knowledge of basic computer operations.

Willingness to rotate shifts, as needed.
Ability to learn.
Courteous with strong customer service orientation. Dependable with proficient attention to detail.
Good listening and responding skills.
Must be flexible with the ability to adapt to changes quickly and think conceptually.
Possess insight into self and others.
Solid problem solving skills.
Some technical knowledge.

ENVIRONMENT, PHYSICAL & OTHER REQUIREMENTS:

Ability to perform light hand activity work at a computer/telephone station in an office environment. Position is primarily sedentary.
Position Type: Full Time

How To Apply For This Work from Home Job

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