Workaholics4Hire.com

Location: Work At Home

We are committed to excellence in the delivery of our Integrated Contact Solutions. We are a Cisco Gold Preferred partner and provider of VoIP UCCE solutions and services and attribute our success to our talented team of professionals who are passionate about the drive for results and providing our clients best in class service with Contact Center solutions. As part of our Managed Services, you will help drive, deliver and support our premier solutions and service offerings around complex, self-service, enterprise-level Contact Center technologies.

We are currently seeking an experienced Cisco VoIP IPT Support Architect, location anywhere in the US. This is a 100% telecommute, work from home position.

In this role, you will work with the following:

• Cisco Call Manager installation, configuration, support and administration
• Cisco Unity Voice Mail installation, configuration, support and administration
• SIP, BGCP and H.323 protocols
• Voice Gateway and Gatekeeper support and administration
• ICM (IPCC, CVP and CTIOS) support and administration
• IP Telephony Solution Design and support

Preferred Technical skills and Experience:

• 5+ years configuring and supporting complex Cisco IPT solutions with Cisco Unified Call Manager, Cisco Unity Voice Mail, Cisco ICM (IPCC, CVP, and CTIOS)
• 1 to 2 years hands on, multi-site contact center systems integration experience with CVP solutions, with Cisco UCCE (IPCC) preferred
• Strong experience troubleshooting Cisco Routers and Switches (2600 and 3800 series)
• Cisco CSS deployment and support experience
• UCCE (IPCC) Enterprise script, design, deployment and/or support experience
• H.323, SIP and/or MGCP deployment and support experience
• Demonstrated ability to perform complex problem isolation within

Telecommunications infrastructures:

• FXO/FXS/PRI/T1/DS3 Circuits & Signaling Protocols
• Prior experience designing, administering, or supporting LAN/WAN [HSRP, QoS, VLAN's, Bandwidth modeling] and VoIP infrastructures
• Experience configuring and troubleshooting Voice Gateways/Gatekeepers
• SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis helpful
• Cisco Emergency Responder (CER) a plus

Leadership & Certifications:

• Cisco Certifications (i.e., CCNA, CCDP, CCIE, etc.,)
• Excellent documentation, presentation, and problem solving skills
• Excellent communication skills and client-facing skills
• Work and collaborate with project teams consisting of Professional Services staff, client resources, contract resources and 3rd party vendors, including multiple telecommunications service providers
• Provide technical thought leadership while interacting closely with the client
• Provide consistent and frequent status updates and issues to assigned Operations Manager
• Provide mentoring and support to junior support staff members

We offer an outstanding career development opportunity, a competitive salary along with full comprehensive benefits. Travel is not required for this role. We are looking for individuals with a team player attitude, strong drive for career growth and a passion for excellence in service support and delivery.

How To Apply For This Work At Home Job

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