Workaholics4Hire.com

Location: Telecommuting

Bilingual Customer Service Specialist, [Company]
Toronto, ON, CANADA
A Great Place to be…

…We value our employees, and strive to keep them motivated and engaged. We empower them with training in new technologies and industry-best practices to ensure they build upon their skill-sets and remain challenged. While we work hard, we also acknowledge the need for work-life balance by providing a flexible and social environment. We promote a business casual dress code and when able, accommodate our employees’ needs for flexible work schedules and telecommuting. …

Position Summary:

The Bilingual Customer Service Specialist will act as the front-line to customer   support  inquiries, interacting with them via telephone, email, and live chat. You will provide exceptional service to customers through coaching, training and rapid response to day-to-day issues.

Responsibilities:

- Respond in a timely and efficient manner to incoming sales inquiries and direct clients to correct account executives if need be.
- Process job orders originating from the web site for single job postings.
- Resolve customer  support inquiries in a friendly, timely and professional manner.
- Escalate issues that require technical or immediate attention.
- Act in accordance to the company’s key goal of long-term customer satisfaction and care

Qualifications:

- Post secondary education preferred
- Previous experience in a customer service or sales role, ideally within an Internet/Web-based organization.
- Strong customer orientation and motivation for customer service, including an outgoing, proactive, responsive nature.
- Strong time management, follow-up and organizational skills.
- Highly motivated and energetic, and able to thrive in a fast paced environment.
- Excellent communication skills, verbal and written.
- Excellent probing skills.
- Works well independently or as a team member.
- Quality orientation and attention to detail.
- Outstanding problem solving skills.
- Strong interest in the Web, computers and technology.
- Proficient with software applications, including: Microsoft Word, PowerPoint, Excel and Outlook.
- Ability to multitask with multiple systems while interacting with customers
- The ability to communicate (written and verbal) with customers in both English and French is highly preferred.

How To Apply For This Work At Home Job

THIS POSITION HAS BEEN FILLED