Workaholics4Hire.com

Location: Virtual, Work from home, Canada

Bilingual Call Center Representative (Virtual – work from home!)

Description:
One of America’s top companies is seeking a bilingual (English & French-Canadian) Cell Center Representative to service their North American operations. This position is virtual. Don’t let location hold you back!

This position is full-time and is contract-to-hire and requires a self-starter who can work virtually (at home) and who is comfortable without direct day-to-day direction. Also, the candidate will directly service French-Canadian speaking clientele via a phone loop.

All candidates will be required to travel to the company’s main office for training for 2-4 weeks.

Description:
-Work directly with internal and external client customers across Canada in a high-volume call center setting

- Provide timely and concise answers regarding order entry, deliveries, product inquiries, and more

-Provide first call resolution on a variety of issues. If first call resolution is not possible, then the Agent must research the issue and follow-up with the customer in a timely manner

-Work with members of different teams to ensure accuracy and complete customer satisfaction

-Answer high volume ACD phone calls and process orders within established metrics and compliance guidelines and provide customer support to include, but not limited to:
-Reviewing EDI and website orders
-Processing pre-billed credit cards
-Manual billings
-All Faxed, mailed or electronically submitted documents
-Providing proof of deliveries
-Processing Expedites
-Contacting Vendors
-Providing order status information
-Understanding documentation required for shipping outside the US

Requirements:
Bilingual in English and French Canadian
-3-5 years of high volume call center experience (70-90 calls/day)
-Solid computer skills (Word, Excel, Windows-based programs)
-Able to pick up new technology quickly
-Self-starter who is able to stay focused and motivated without being tethered to an office
-Comfortable home office space (space will be verified)
-Must possess a high school diploma or equivalent
-U.S. citizens only, please

*All qualified candidates must be able to pass a comprehensive drug and background screen as required by our customer.

Location: Crystal Lake, IL

Type: CONTRACT

Duration: 180 – 365 Days

Pay Rate: $14.00 – $18.00 Hourly DOE

How To Apply For This Work At Home Job

For full contact details, click this link to visit the site where this ad originally appeared: Monster.com

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