Workaholics4Hire.com

Location: Telecommuting

…We promote a business casual dress code and when able, accommodate our employees’ needs for flexible work schedules and telecommuting…

Position Summary:

The Bilingual Business Support Representative (BSR) will act as the front-line to customer support inquiries, interacting with them via telephone, email, and live chat. The BSR will provide exceptional service to customers through coaching, training and rapid response to day-to-day issues.

Responsibilities:

. Respond in a timely and efficient manner to incoming sales inquiries and direct clients to correct account executives if need be.
. Process job orders originating from the web site for single job postings.
. Resolve customer support inquiries in a friendly, timely and professional manner.
. Escalate issues that require technical or immediate attention.
. Act in accordance to the company’s key goal of long-term customer satisfaction and care

Qualifications:

. Post secondary education preferred
. Previous experience in a customer service or sales role, ideally within an Internet/Web-based organization.
. Strong customer orientation and motivation for customer service, including an outgoing, proactive, responsive nature.
. Strong time management, follow-up and organizational skills.
. Highly motivated and energetic, and able to thrive in a fast paced environment.
. Excellent communication skills, verbal and written.
. Excellent probing skills.
. Works well independently or as a team member.
. Quality orientation and attention to detail.
. Outstanding problem solving skills.
. Strong interest in the Web, computers and technology.
. Proficient with software applications, including: Microsoft Word, PowerPoint, Excel and Outlook.
. Ability to multitask with multiple systems while interacting with customers
. The ability to communicate (written and verbal) with customers in both English and French is highly preferred.

[W4H Note: This is for a Canadian firm. The bilingual reference is English/French. ]

How To Apply For This Work At Home Job

THIS POSITION HAS BEEN FILLED