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Location: Telecommuting

Job Description

Account Service Manager Sr (Telecommuting)

Location: Telecommuting opportunity.  Must be available for 2-3 weeks training on-site at [Company] Andover, MA office

As a member of the [Company], Client Services Team, the Account Manager will be instrumental in supporting data analytics and messaging to clients served by [Company], Inc.  The Account Service Manager is responsible for providing highly advanced customer service representation and strategic planning for assigned accounts and unit. Primary duties include:

* Provides strategic planning as well as tactical service and account management for [Co.] accounts.
* Maintains ongoing account relationships at multiple levels throughout the customer’s organization.
* Makes recommendations for improvements as needed to meet customer’s expectations.
* Directs and manages the administration of contractual requirements and obligations.
* Manages the new and renewal implementation process for accounts.
* Interfaces with operations to ensure smooth delivery of services.
* Develops effective implementation processes and manages reporting processes to ensure client retention and high levels of account satisfaction.
* Provides both on-site and off-site customer service, which may include interpreting implementation and service design, researching and resolving phone and written inquiries, resolving general service and/or performance  issues.
* Coordinates client on-boarding including documentation and training sessions.
* Provides guidance or expertise to less experienced account service managers.
* Makes routine account visits.
* Works on special projects as assigned.
* Moderate travel required (30-50%).
* Performs other duties as assigned.

Job Requirements

Minimum qualifications for the position include:

* BA/BS degree
* Minimum of five years experience managing business operations or customer relationships within a health insurance setting, or an equivalent combination of education and experience.
* Knowledge of managed healthcare or supporting the health payer market in health payer operations, account management, product management, implementation services or business consulting.
* Exceptional oral, written  and communication skills,
* Effective organizational and interpersonal skills.
* Strong analytical and problem-solving skills.
* Understanding and experience with data analytics and targeted client communications.
* Knowledge of accreditation and regulatory standards related to practitioner credentialing preferred.
* Experience working with multi-disciplinary teams, including information technology and health care clinicians.
* Understanding of the health care market, credentialing verifications organization (CVO) trends and business issues.
* Strong customer service orientation and skills.
* Interest in professional growth, learning and skill set development.
* Interest in working with a dynamic, fast-paced team.
* Ability to meet travel schedule demands.

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