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Location: Work from home

Account Coordinator (Issaquah, WA)

Job Title: CCC Account Coordinator

Department: Customer Care Center
Hours: Full Time
Pay Rate: $12.50/hr + BONUS
Bonus: In training – $1,600.
After training- Paid Quarterly

[Company] is a family and locally owned nation-wide distributor and manufacturer of wholesale apparel. We are the leading supplier within the Promotional Products industry, have been in business for over 30 years and continue to enjoy record breaking seasons. For more information about our Company and to watch an insider video that highlights our company culture (including interviews with actual employees) please visit [See URL below].

As a member of the Account Coordinator Team, our goal is to become the industry’s leading distributor. We will achieve this by listening to our customers; consistently meeting and exceeding their needs and expectations; and, by providing a work environment where every individual has the opportunity to contribute to this common goal.

We invest in our future by taking care of you with an exceptional benefits package.
Comprehensive benefits package includes:
- Opportunity to work from home
- Medical/dental/vision/life (100% of employee premium covered)
- 401(k) with 2-1 employer match
- Two weeks paid vacation, 40 hours of sick leave
- Paid Training
- Flexible spending program
- Pre-tax medical deductions
- Generous brand name product discount
- Casual and friendly environment
- Located just 6 miles east of Issaquah with an easy/reverse commute
- On-site fitness facility
- Anniversary awards

Daily Essential Job Functions include but not limited to:
- Takes inbound calls and key-enters orders, faxes, backorders and credit memos as trained for uniquely assigned accounts/customers, team member’s uniquely assigned accounts/customers and Sales and Customer Service queues as assigned.
- Communicates regularly with and is available to Account Executives and/or Account Managers regarding uniquely assigned accounts/customers for daily support and strategic planning.
- Effectively solves problems and is able to find the best solution for both [Company] and the customer
- Offers exceptional customer service
- Offers comparable product substitutions and alternative locations when out of stock
- Ships orders in the most efficient manner
- Documents pertinent information as needed
- Educates customers on the [Company] Difference and products
- Returns customer voice messages and e-mails within 1 hour
- Consistently meets or exceeds minimum expectation of 99.00% accuracy
- Consistently meets or exceeds Department expectations for productivity levels
- Must maintain an excellent attendance and punctuality record. Must be reliable and available at assigned shift and designated work area
- Attends all required training seminars and meetings at scheduled time
- Keeps up to date and informed on all daily communications sent to CCC
- Ability to work with and keep a positive, supportive attitude towards the Company, job, customers and co-workers
- Ability to maneuver effectively and efficiently through all computer systems as trained

And other duties as assigned

Qualifications:
- Strong customer service skills
- Ability to work with deadlines in a fast paced environment
- Detail oriented
- Excellent organization, ability to multi-task and prioritize daily responsibilities
- Strong written and verbal communication skills
- Proficient typing and data entry skills
- Proficient in the following: Internet, MS Windows XP, MS Word and Excel
- Capable of working independently as well as with a team
- College degree preferred
- Minimum 1 year of related experience

How To Apply For This Work At Home Job

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