Outsourced Customer Service
Our scalable helpdesk support system and trained, online customer service staff handle all the front-end questions.
Email, voicemail, social media
Fast, accurate, friendly service
Resolving 1,500+ incidents daily
Serving businesses since 1999
Starting as low as $500/month
We Solve Client Overwhelm
We’ll handle the frontlines for you, and we’ll escalate to your team only what we can’t resolve at the helpdesk level.
No need to install, learn, or deal with helpdesk software. We take over your customer support and handle the rest.
We handle support from a variety of sources, including email, phone calls, social media, comment moderation, discussion forums, and more.
Our knowledgeable, courteous, native North American agents offer prompt, personalized, and friendly service.
We’ll work with your sales team by assisting in your lead generation efforts and responding to pre-sales inquiries.
We not only handle questions but also solve problems, retain customers, boost sales, promote products, reduce refunds, and encourage repeat business.
How We Work Together
Robust Helpdesk Included
Our helpdesk ensures in billing only for work on your account. Our agents are always aware their responses and time are trackable.
Incoming emails are tracked, allowing us to view background information at a glance, and simplify personalized support.
As we learn about your policies, we create modifiable templates and knowledgebase articles to answer common questions.
Email templates ensure all of our reps respond in the same way. This maintains consistency, accuracy, and professionalism.
Years in Business
Cups of Coffee
Flexible, Scalable, Affordable
No Long-Term Contracts
Minimum is one month, and you can upgrade, downgrade, or cancel anytime.
We only bill you for time we work on your account. No surprises or hidden fees.
Software at No Extra Charge
You get a helpdesk and customer support portal designed to match your business.
You get a monthly detailed billing report that shows you what you’re paying for.
We charge a monthly fee based on the average daily volume, not by ticket.
We build a knowledgebase and email response templates to reduce questions.
Ready to Start?
“I tried doing the customer service myself for three years. Nightmare! When hiring Workaholics I dreaded the training process but it was not as bad as I had imagined. I appreciate all I can accomplish as they work customer service and I think they produce a better response!”Darrell Klassen
“Rated Workaholics4Hire 10 out of 10! Because of Sylvie’s level of communication, and the high quality of work and attention to detail.”Kelly Felix
“The Workaholics4hire team immediately set up a world-class customer service machine. I had my own dedicated account manager who quickly became indispensable to my accelerating business growth. She freed me to concentrate on my core business! Thank you!”James Ronin
“Excellent job on everything, haven’t received any complaints from anyone so far, which means I assume everything is running smoothly!”Stefan Pylarinos
“(After several bad experiences) we finally discovered Workaholics4Hire and life became much simpler. Our assigned customer service reps are well-spoken, prompt, proactive, and treat our customers with empathy and respect. Outsourcing to them was a smart business decision!”Sheila Martin
“Your bill does not reflect the tremendous value and peace of mind you all give us. If it were not for you, we’d be a jumbled mess.”Ken and Lynette Chandler
Frequently Asked Questions
Is my business or product acceptable?
- We will not serve any business that sells, promotes, or encourages illegal actions, or supports hatred against any person or persons.
- We will not be able to assist you in developing or promoting adult materials, or providing customer support services to adult websites.
- We refuse to work with any business engaging in brand-damaging tactics or methods, such as unethical or illegal marketing tactics, blackhat strategies, materials that are non-compliant with regulations, or misleading promotions.
We must insist you refrain from hiring us if you fall within these categories. We take your business very seriously, and we treat you like a business partner. As your service team, we access your confidential materials, and we never breach confidentiality for any reason whatsoever. But if we eventually encounter activities that fall in the above or that we are not comfortable with, we reserve the right to cancel at any time.
We specialize in ensuring your customers are thrilled to buy products from you. So if you’re willing to put your customer’s needs ahead of everything, we would love to work with you. And if we spot potential snags, we’ll be the first ones to help you fix them so you can make more money and have happy customers.
Can you manage support questions on social media?
Customer requests can come from many sources. Other than email and voicemail, our team can moderate blog comments for you, forums and forum discussions, social networks, and more. We can keep an eye on customer support questions and redirect them to the helpdesk when appropriate. Whether it’s Facebook group members, YouTube comments, or Amazon.com reviews, our Customer Care Agents will handle these promptly as they would on the helpdesk.
So what exactly are your rates?
There are two types of customer support personnel: 1) General Support and 2) Technical Support. Here’s our rate cards (click to enlarge):
General support often suffices, as it covers almost everything that arises. We only escalate issues when necessary. If your products are technical in nature (like apps and software), they require skilled expertise. Rate scales are based on how much work your desk requires each day (not on tickets solved), which is billed via monthly subscription. You can upgrade, downgrade, or cancel at any time.
Beware of Price Reframing!
Many service providers disguise the real cost by breaking a larger price down into smaller units to offset sticker shock. This can lead to sudden, unexpected charges down the road. Not all emails require a response, like spam or notifications (such as newsletters). Even when providers say they charge strictly for legitimate responses, the actual cost may be shocking.
We’re around 60-75% cheaper than most foreign providers. You get to choose how much work we do. Start small and upgrade when you’re ready, and we can always scale back if you need us to. Here’s a chart that breaks it down for you:
Do you do more than just answer emails?
Of course! We do more than just copy and paste. We also offer:
- Pre-sales questions
- Product support inquiries
- Technical support
- Refund processing
- Unsubscribe requests
- FAQ management
- Knowledgebase articles
- Survey management
- Bug and feedback reports
- Customer reviews
- Testimonials capture
- Spam complaints control
- Cross promotions
- Voicemail and online chat
- Client experience analysis
- User guide creation
- Response templates
- Social network queries
- Comment moderation
- And much more
What happens if my desk changes volume along the way?
Your Customer Support Manager is your primary point of contact. They manage your account, and they train and supervise at least two Customer Support Representatives assigned to your desk who handle day-to-day issues — one primary agent and one backup agent.
As your business grows, your support team grows right along with it. When your daily volume warrants it, you can add an extra layer of management by promoting a team member to supervise and handle multiple representatives.
Once we determine a baseline average of how much time we spend on your desk each day, we set up a monthly subscription and monitor things closely. Each month, your account manager sends you a detailed billing report so can be certain of exactly how much you’re paying for customer support monthly.
Your customer support team manager is ultimately responsible for reporting to you each month and recommend any adjustments as your needs change. You can upgrade at any time. We can also downgrade and scale things back if you ever need us to.
Do I have to use your helpdesk?
We can use whatever you have. We prefer web-based support systems. But we prefer to use the one we have found to provide the best solution for our clients. And we’ll gladly foot the bill to make sure they’re served in the best possible way.
We have been working with Cerberus Helpdesk for years and have hundreds of customer support clients using them. No server re-configuration is required. As a web-based system, you can switch your customer support operations seamlessly with no interruptions to email flow.
Cerberus is fast, reliable, updated, supported, and customizable. It allows for staff training, tracking, and reporting. We can easily assign multiple online client service and support professionals to one desk. The system is fully scalable.
Where do I upgrade my current account?
If your monthly invoice is starting to exceed your monthly subscription fee on a regular basis, you may want to upgrade your account by adding to your monthly fee. Use one of these links to upgrade your existing customer support account and/or add tech support personnel.